TERMS AND CONDITIONS OF SALE

CUSTOMER SERVICE

At Walldor Beauty, your satisfaction is our priority. Our customer service team is available to answer all your questions, assist you with your purchases, and quickly resolve any issues.

Contact

Phone: + 1 817 703-8409
Email: walldorbusinesshouseofbeauty@gmail.com
Hours: Monday to Friday, 9am to 11pm

Our commitments

Quick response to all your requests within 24 to 48 working hours.
Personalized assistance for product selection, order tracking and return procedures.
Effective complaints management with attentive, respectful and professional service.
Confidentiality of your personal information guaranteed.

PRIVACY POLICY

Introduction

At Walldor Beauty, protecting your personal data is a priority. This privacy policy describes how we collect, use, store, and protect your information when you use our e-commerce site.

Data transmitted

We collect the following information when you use our site:

Identification data: surname, first name, address, email, telephone number.
payment: banking or credit card information, which is processed via secure provider data.
Browsing data: IP address, cookies, pages visited.
Data relating to your orders and preferences.

Use of data

The data collected is used for:

Process your orders and manage delivery.
Respond to your requests and provide customer service.
You send commercial information (newsletter, promotional offers) with your consent.
Improve user experience and site security.

Data protection

We implement strict technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.
Payment data is encrypted and processed by PCI DSS certified providers.

Data sharing

Your data is neither sold nor rented to third parties. It may be shared with service providers involved in order management (delivery, payment), subject to strict confidentiality commitments.

Retention period

Personal data is kept for the period necessary to manage your customer relationship, in accordance with legal obligations.

Your rights

You have the following rights:

Access, rectification, deletion of personal data.
Objection to processing for prospecting purposes.
Data portability.
Right to file a complaint with the CNIL.

To exercise these rights, contact us at: [contact email].

Cookies

Our website uses cookies to facilitate navigation and analyze site usage. You can manage your cookie preferences via the dedicated banner during your first visit.

Policy Changes

This policy may be updated. Any changes will be posted on our website with an update date.

WHOLESALE INQUIRIES

Wholesale sales are reserved for professionals and authorized resellers. All requests must be accompanied by proof of business activity (Kbis extract, SIRET number, professional card) for validation.

Ordering terms and conditions

Wholesale orders must meet a minimum quantity or amount (e.g., 100 pieces or $1,000).
Requests should be sent via our dedicated form or by direct contact with our sales department.
Quotes are personalized based on volumes and products selected.

Rates and discounts

Decreasing prices and specific discounts are applied according to the quantities ordered.
Prices are shown excluding taxes (ET), the applicable VAT is specified at the time of invoicing.

Delivery

Delivery times for bulk orders are generally longer (e.g. 7 to 15 working days) depending on stock availability.
Delivery costs and conditions are detailed during order confirmation.

Special conditions

Products sold wholesale may have suitable packaging and conditioning, particularly to meet the needs of professionals.
Any customization of products or packaging is subject to prior agreement and may result in additional delays.

After-sales service

A dedicated service is available for wholesale customers to manage specific orders, complaints and returns.
Return conditions vary depending on contractual agreements and the nature of the products.

Request for information

For any wholesale inquiries, please contact our sales department:

Email: [business email]
Phone: [business number]

We will be happy to support you in developing your business with our quality products and our expertise.

Moyens de paiement

PAYMENT OPTIONS

Bank card
Secure payment by Visa, MasterCard, Carte Bleue or other major bank cards.
SSL encryption system guarantees data confidentiality.
Payment in one go or in several installments depending on conditions.
Electronic Wallets
PayPal: fast payment without repeated entry of bank details, very popular and secure.
Apple Pay, Google Pay: mobile payment via smartphone with biometric identification (fingerprint or facial recognition).
Payment by Bank Transfer
Direct payment from your bank account.
Payment confirmation may take 1 to 3 business days.
Payment in Installments (Buy Now, Pay Later)
Option to spread the payment over 3 or 4 installments at no extra cost via specialist partners.
Accessible from a certain minimum purchase amount.
Payment on Delivery
Available in select geographic areas.
The order is paid upon receipt, in cash, card or check depending on the terms.
Other Means and Advantages
Gift certificates and vouchers valid on the site.
Payment by SEPA direct debit (for subscriptions or recurring orders).
Possibility of rounding up the payment for the benefit of a partner charity.
This diversity of options allows us to adapt the shopping experience to the preferences of each customer and to optimize their satisfaction.